Beiters handles returns, exchanges, and general sales policies on a case-by- case basis using the guidelines below. The objective is to be fair, reasonable, and to satisfy our customers with a "no hassles" procedure.
Return/exchanges Options & Guidelines
| Reason Merchandise | Time Period | Amount | Form | Receipt |
|---|---|---|---|---|
| Defective All | ⯇ 14 days | 100% | Tender form | Not required |
| Any reason All* | ⯇ 30 days | 100% | Store Credit | Not required |
| Any reason All* | ⯇ 30 days | 85% | Tender form | Not required |
| Any reason unopened/unused | ⯇ 30 days | 100% | Tender form | Not required |
All returns & exchanges require that products are in their original condition. Returned or exchanged products must be clean and include all original parts. If purchased with a major credit card, the card and proper ID is required to be presented for refund processing. Beiter’s does not retain credit card information.
Receipt is not required for refunds/exchanges. Beiter's may require a valid ID for returns.
Original delivery fees, labor, assembly and fabric spray is non-refundable.
Beiter's requires a $59 delivery and pickup fee for all returns, exchanges, and re-deliveries.
Exception: Manufactures defect, concealed damages, defective merchandise.
Defective Merchandise
Defective merchandise does not include outlet, floor models, or products sold as-is. These products were sold and described at time of sale with certain defects, blemishes, scratches, and dents.
At our discretion we may dispatch a technician to verify, troubleshoot, and/or confirm the defective components. There is no cost to the purchaser.
If defective merchandise is confirmed, Beiter's will pickup (only if Beiter’s originally delivered) at no charge. Beiter’s may at our discretion, offer a price concession, or a no cost repair. Exclusions: floor samples, outlet, as-is merchandise.
Return Policy Exclusions
*Mattresses and special-order merchandise have exclusions.
Mattresses exchanges are limited to one exchange during the trial period.
Special fees and return approval may apply on orders over $5000.00.
Mattress Returns/Exchanges will be charged a $99.00 nonrefundable usage fee.
Use of a mattress protector is recommended during the trial period. The protector is not eligible for return or exchange. Pillows are not eligible for return or exchange.
Bedding must be in original condition. Please see below for transportation instruction.
Some manufacturers/brands have an extended comfort policy. In these cases (and when our 30 days expires) Beiter's will refer you to the manufacturers extended comfort terms.
If your bedding exchange requires pickup, do not attempt to move the mattress or relocate within the home as scuffs and stains will void the warranty.
If you will be transporting a mattress return to the store please use the original packaging or purchase a an inexpensive protective bedding bag (properly sized) from Beiter's. Scuffs and stains during transportation will void the warranty.
Special orders are welcome and require a 20% down payment and full payment before receipt.
Certain special orders (with our discretion) will not qualify for return or exchange. The 20% down payment is NOT REFUNDABLE.